Privacy Policy

Overview

Look, we get it – privacy policies aren't exactly thrilling reading material. But here's the thing: we actually care about your information and want you to know what happens with it. At Silvarion Quinthal Architects, we've been designing spaces for people since day one, and that means respecting the folks who trust us with their projects... and their data.

This policy covers what info we gather when you visit our site or work with us, how we use it, and what choices you've got. We're based in Toronto, Ontario, so Canadian privacy laws apply here – specifically PIPEDA and all that jazz.

Information We Collect

We're pretty straightforward about what we collect. Here's the breakdown:

Info You Give Us Directly

• Name, email, phone number when you reach out through our contact forms
• Project details and requirements when you're inquiring about our services
• Feedback or comments you share with us
• Payment and billing info if you become a client (though our accounting software handles most of this)

Stuff We Collect Automatically

• Browser type, device info, IP address – the usual technical bits
• Pages you visit on our site and how long you hang around
• Where you came from (like if you clicked a link from somewhere else)
• General location data (city/region level, nothing creepy)

How We Use Your Information

We're not in the business of selling data or bombarding you with spam. Here's what we actually do with your info:

• Respond to your inquiries and project requests (kinda the whole point, right?)
• Send you updates about your project if you're a client
• Improve our website and figure out what content people actually care about
• Occasionally send you our newsletter if you've opted in – and you can bail on that anytime
• Keep records for legal and accounting purposes (taxes, contracts, that sort of thing)
• Protect our site from security threats and dodgy activity

We won't use your personal info for anything you haven't agreed to. If we ever wanted to do something new with it, we'd ask first.

Sharing & Disclosure

We're pretty protective of your data. We don't sell it, rent it, or hand it out like flyers. But there are a few situations where we might share it:

• Service Providers: Companies that help us run our business – like our hosting provider, email service, or accounting software. They're contractually obligated to keep your info secure.
• Legal Requirements: If the law demands it, or if we need to protect our legal rights. We'd only do this if absolutely necessary.
• Business Transfers: If we ever merged with another firm or sold the business (not planning on it, but gotta cover the bases), your info might transfer as part of that.
• With Your Consent: If you specifically ask us to share something with someone – like sending project files to your contractor.

Cookies & Tracking Technologies

Yeah, we use cookies – not the chocolate chip kind, unfortunately. These little bits of data help our site remember you and work better. Here's what we're using:

• Essential Cookies: Needed for the site to function properly. Without these, stuff just breaks.
• Analytics Cookies: Help us understand how people use our site so we can make it better. We use Google Analytics for this.
• Preference Cookies: Remember your settings and choices when you visit.

Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of our site wonky or unusable.

Your Rights

Under Canadian privacy law, you've got some solid rights when it comes to your personal information:

• Access: You can ask to see what personal info we have about you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your data? We'll do it, unless we've got a legal reason to keep it.
• Opt-Out: Don't want marketing emails? Unsubscribe anytime – there's a link in every email we send.
• Portability: You can request a copy of your data in a usable format.
• Complaint: If you think we've mishandled your info, you can file a complaint with the Privacy Commissioner of Canada.

To exercise any of these rights, just shoot us an email at info@silvarionquinthal.info or call us at (416) 555-2847.

Data Security

We take security seriously. Our site uses SSL encryption (that little padlock in your browser), and we've got safeguards in place to protect against unauthorized access, alteration, or disclosure of your data.

That said, no system is 100% bulletproof. We do our best to protect your info, but we can't guarantee absolute security. If you're sharing sensitive project details, we recommend using our secure client portal or encrypted email.

Data Retention

We keep your personal information only as long as we need it. For general inquiries, that might be a year or two. For actual projects, we typically retain files for seven years after completion – that's pretty standard in the architecture world and helps us comply with professional regulations.

Once we don't need your data anymore, we securely delete or anonymize it. If there's a specific reason we need to keep something longer (like ongoing legal obligations), we'll let you know.

Changes to This Policy

We might update this privacy policy from time to time – usually when laws change or we add new services. When we do, we'll update the "Last updated" date at the top and post the new version here.

If we make any major changes that affect how we use your personal information, we'll give you a heads up via email or a prominent notice on our site. We won't reduce your rights under this policy without your explicit consent.

Questions? Get in Touch

If you've got questions about this privacy policy or how we handle your data, we're here to help. Seriously – we'd rather you ask than worry about it.